Collection and treatment of personal data
Personal data are data which can be used to identify a person or to contact them.
These are some examples of the categories of personal data that can be collected by HOTEL DORADO PLAYA, S.L and the purposes for which we may process such data.
What personal data do we collect?
- When you check in or check out of the hotel you register with personal data, such as your name, postal address, phone number, email address, contact preferences or your credit card data.
- When you access the services offered by Gym, Wellness, Sport, etc., we can collect the data you provide, such as your name, postal address, phone number, email address, contact preferences or credit card data.
- We do not collect sensitive data such as religion, sexual orientation or health data. However, for certain treatments and access to the spa service, particularly saunas, we provide medical information on such services in a clear and explicit way, but we never keep any such information.
- If there is no explicit form on data protection signed by the customer, an email will be sent to you within the legal deadline to confirm your registration in our database. If the e-mail address is not available, these data will last as long as is legally stipulated in our own files that are necessary for invoicing and posting in our accounts, and there will be no communication with the customer generated.
Purposes of personal data processing
- The personal information we collect allows us to keep you informed about events. They also help us to improve our services, contents and advertising. If you do not want to be on our mailing list, you can unsubscribe any time by sending a e-mail to the following address: email@example.com
- We also use personal data to develop, deliver, and improve our products, services, contents and advertising.
- We may occasionally use your personal information to send you important notices, such as communications about purchases and modifications to our terms and policies. You cannot choose not to receive these communications, as they contain important information for your interactions with HOTEL DORADO PLAYA, S.L.
- We may also use your personal data for internal purposes, including audits, data analysis, in order to improve products, services and communications.
- If you participate in a draw, contest or promotion, we may use the information you provide us with to administer those programs.
Collection and treatment of non-personal data
HOTEL DORADO PLAYA, S.L also collects non-personal data, i.e. data in a format that prevents them from being directly associated with a specific person. We may collect, process, transfer and disclose non-personal data for any purpose. These are some examples of categories of non-personal data that can be collected by HOTEL DORADO PLAYA, S.L, and the purposes for which they may be used:
- We can collect data such as language, zip/post code and country or e-mail to learn more about our customers' behaviour and improve our products, services and advertisements.
If we combine non-personal and personal data, the combined data will be treated as personal data as long as they are still combined.
Cookies and other technologies
To disable cookies on your browser, go to Preferences and choose Block Cookies in the Privacy panel.
As occurs with most websites, certain data are collected automatically and stored in log files. These data include IP addresses, browser type and language, Internet Service Provider (ISP), referring pages, operating system, date/time stamp and clickstream data.
We use these data to understand and analyze trends, administer the site, obtain information on the behaviour of website users and gather demographic information about our users in general. HOTEL DORADO PLAYA, S.Lt may use such data in its marketing and advertising services.
In some of our email messages, we track the click rate linked to the contents of the HOTEL DORADO PLAYA, S.L website. When customers click one of these URLs, they go through a separate web server before reaching the target page in our site. We monitor clicks on these URL to determine interest in specific topics or subjects and evaluate the effectiveness of our communications to customers. If you do not want us to perform this monitoring, do not click on graphic text or links in emails.
The "pixel tags" enable us to send email messages in a readable format for customers and know whether the message has been opened. We may use this information to reduce or eliminate messages sent to customers.
HOTEL DORADO PLAYA, S.L may occasionally provide certain strategic data to its marketing partners. HOTEL DORADO PLAYA, S.L will only share your personal data to provide or improve its products, services and advertisements, and will not share them with any third party for their own marketing purposes.
HOTEL DORADO PLAYA, S.L may share personal information with companies engaged, among other things, in providing data processing services, delivering customer services, analysing customer interest in our services and conducting surveys on customers or on their degree of satisfaction. These companies are obligated to protect your data, and may be based in any country that has a collaboration treaty with the Spanish Data Protection Agency.
Other third parties
We may be obliged to disclose your personal data for legal reasons, in legal proceedings and/or upon request by a Spanish public or governmental authority. We may also disclose information about you if we believe such disclosure is desirable or necessary for reasons of national security, to enforce existing laws or for other important public order reasons.
We may also disclose information about you if we determine that such disclosure is reasonably necessary to guarantee the enforcement or application of our terms and conditions or to protect our operations or users. In addition, in the event of a reorganisation, merger or sale, we may transfer all personal data collected to the third party.
HOTEL DORADO PLAYA, S.L takes precautions - including administrative, technical and physical measures - to prevent personal data from being lost, stolen, unduly used, disclosed, altered or destroyed or accessed in unauthorised fashion.
HOTEL DORADO PLAYA, S.L online services, such as online booking and its payment gateway, use Secure Sockets Layer (SSL) encryption technology on all websites which collect personal information. In order to make bookings and payments through these services, you must use a browser compatible with SSL technology as Safari, Firefox or Internet Explorer. We thus safeguard the confidentiality of your personal data while they are transmitted over the Internet.
Access to personal data
You can help us to ensure that your contact information and preferences are accurate, complete and are updated at all times by sending your request firstname.lastname@example.org.With regard to other personal data, we will give you access to them so you can request to have them changed if they are incorrect or delete them if we are not required to keep them by law or for legitimate business purposes. We reserve the right not to process requests that are over-repetitive, involve a disproportionate technical effort, could jeopardize the privacy of others, are not viable or for which right of access is not required by Spanish legislation. Requests to access, correct or eliminate personal data can be sent to email@example.com.
We do not voluntarily collect personal data on children under the age of 18 years. If we discover that the personal data collected correspond to an under-18, steps will be taken to correct such data as soon as possible. In cases in which we publish pictures of minors in our social media, based on attendances at the Campus or entertainment activities, the unequivocal prior express written consent of the parents is obtained. HOTEL DORADO PLAYA, S.L has well-defined procedures in place to ascertain the real age of minors, although these procedures are not infallible, so it is utterly essential to have the commitment of the legal representatives to facilitate identification and authorization if this were necessary.
The HOTEL DORADO PLAYA, S.L is a private venue and delimits activities that may generate an image of a child, and any unauthorised access by a minor to such facilities constitutes violation of a rule which, to guarantee the strict enforcement of the data protection law for minors, would generate a disproportionate investment, hence in these cases direct responsibility falls to the legal representative of the minor/s.
In the case of competitions, and more expressly those related to sports federations, the processing of data with express reference to pictures or images is subject to the conditions established by each one of the federations in their partnership agreement.
HOTEL DORADO PLAYA, S.L is present on various programs associated with the concept of social media to generate feedback from customers and to maintain bonds of friendship, trust and communication, closely associated with HOTEL DORADO PLAYA, S.L activity.
The social media are regarded as a casual and informal mechanism of communication, either with customers or with any person or organisation interested in our information.
"Publications" on social media may be made by our own or subcontracted staff for this purpose, either repeatedly or sporadically.
To this end, HOTEL DORADO PLAYA, S.L publishes news, comments, photos, videos, locations, events, opinions in chats, etc. HOTEL DORADO PLAYA, S.L cannot be held responsible for the accuracy of the data published on each one of the social media, and in any event the foregoing may be associated with a commitment or contract.
HOTEL DORADO PLAYA, S.L may use its personal databases via the social media to generate press releases, news, invitations, etc. Under no circumstances is this to be constructed as a transfer of data, as it is simply the use of a mechanism or platform for data management. HOTEL DORADO PLAYA, S.L does not transfer or deliver such data or in any other way lose control of the ownership thereof.
On the basis of invitations sent by HOTEL DORADO PLAYA, S.L to its customers to participate in social media, the customers are free to do so in accordance with the specific policies of each social environment.
Not all accounts under the name "Estival Eldorado Resort" or similar names belong to HOTEL DORADO PLAYA, S.L, hence only the ones linked directly from the website hosted under its own domain will be official; http://www.doradoplaya.com/.
HOTEL DORADO PLAYA, S.L does not offer location services, so it does not store personal data based on customer location.
HOTEL DORADO PLAYA, S.L has an outdoor webcam focused on the horizon, and no physical person will be seen on it. This camera does not generate any files, and images are not recorded on any physical format. Nevertheless, they are connected to the Internet, so anyone can easily records these images of the horizon.
The webcam has been secured by accredited professionals in the installation and maintenance of such cameras, and suitable measures have been taken to make sure that the focus of the camera is always the same. If by chance or for reasons beyond the will of HOTEL DORADO PLAYA, S.L the camera changed focus and people became identifiable, HOTEL DORADO PLAYA, S.L cannot be held responsible for any such eventualities. Nevertheless, HOTEL DORADO PLAYA, S.L has protocols in place to reasonably ensure that this camera does not lose its initial focus.
Third-party websites and services
HOTEL DORADO PLAYA, S.L websites, products, applications and services may contain links to third-party websites, products and services. Our products and services may also use or offer third-party products or services. The collection of data by third parties, including data on locations and contact details, is governed by these third-parties' respective privacy policies. We recommend that you consult the privacy policies of such third parties.
The data provided by you, whether you are from a member state of the European Economic Area or outside it, are safeguarded by HOTEL DORADO PLAYA, S.L, in accordance with Spanish law, as the state agency responsible for data protection.
Privacy commitment assumed throughout the company
To ensure the safety of your personal data, we issue our guidelines on privacy and security to all HOTEL DORADO PLAYA, S.L employees and take appropriate measures to protect privacy within the company. In addition, any employees that may have to process personal data receive specific training for this purpose.
Queries pertaining to privacy
Establishment registered with the Registry of Tourism of Catalonia
- H. Estival Eldorado Resort HT000669
Developing and maintaining of this website:
Web finalized in 2015
All rights reserved.